Privacy Policy

This Privacy Policy explains what personal information TRT Supplier collects, how it is used, and how it is protected when you browse our website, create an account, or place an order. By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect the following categories of information in the course of operating the site:

• Account information — name, email address, and password when you register for an account.
• Order information — billing and shipping address, phone number, and the products you purchase, collected when you place an order.
• Payment information — we accept debit card, credit card, and wire transfer payments. Card payments are processed by our payment processor; TRT Supplier does not store full card numbers on our servers. Wire transfer payments are handled directly through your bank using the account details we provide at checkout.
• Communications — any information you provide when you contact us by email, phone, or WhatsApp for support or order questions.
• Technical data — IP address, browser type, and pages visited, collected automatically to keep the site secure and working correctly.

Cookies

Our website uses cookies to keep you logged in, remember items in your cart, and understand how the site is used so we can improve it. WooCommerce, the platform our store runs on, sets cookies to manage cart and checkout sessions. You can disable cookies in your browser settings, but doing so may prevent checkout and account features from working correctly.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and order status updates
• Verify payment and prevent fraud
• Respond to support requests sent by email, phone, or WhatsApp
• Send order-related communications, such as shipping confirmations
• Maintain and improve the security and performance of our website

We do not sell your personal information to third parties.

Payment Processing

Card payments made at checkout are transmitted securely to our payment processor and are not stored in full on our servers. If you pay by wire transfer, your bank handles the transaction directly; we only retain the transaction reference needed to confirm and ship your order.

Who We Share Information With

We share information only as needed to run the business: with our payment processor to complete transactions, with shipping carriers to deliver your order, and with service providers who help operate the website (such as hosting). These providers are only given the information necessary to perform their function and are not permitted to use it for any other purpose.

Data Security

We use industry-standard measures, including encryption and firewalls, to protect the personal information you share with us. While no method of transmission over the internet is completely secure, we work to protect your data at every stage of the order process.

Data Retention

We retain order and account information for as long as necessary to fulfill orders, comply with our legal and accounting obligations, and resolve disputes. You may request that we delete your account information at any time, subject to records we are required to keep.

Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at sales@snpharmaceutical.com. We will respond to verified requests within a reasonable timeframe.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at sales@snpharmaceutical.com or by phone at +91 70413 27555.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Please review this page periodically to stay informed of any updates.